Terms & Conditions

1. We, The Agrodome Partnership Limited and Agrodome (2011) Limited Partnership (“the Operator”) appreciate your custom and aspire to provide a friendly, safe and memorable experience. By entering the Agrodome, you , the visitor (“you” or “your”) accept the following terms and conditions.
2. The name of the business that will appear on your bank / credit card statement will be Agrodome. Your account will be charged in New Zealand dollars.
3. The Agrodome is a working farm offering a variety of activities and attractions. The Operator advises that whilst all reasonable care is taken certain risks are present including;
   - Open waterways
   - Weather conditions
   - Trees
   - Wildlife, including the interactive wildlife displays
   - Walking surfaces; and any other non-specified hazards, aspects, features or elements of the Agrodome.
   
   You are responsible for avoiding or otherwise mitigating these risks and must exercise appropriate care at all times while at the Agrodome and / or whilst participating in any activity offered by the Operator. By entering the Agrodome you are acknowledging and accepting personal responsibility and liability for these and any other risks presented by the Agrodome and to the maximum extend allowed by the law you are releasing the Operator and its subsidiaries, employees, agents and officers from any liability, and indemnifying them for any claims, losses, damages or expenses that arise in respect of the matters outlined or alluded to in this clause, including, but not limited to;
   - Personal injury or death
   - Property loss or damage
   - Acts which may be construed as negligent and / or accidental
   - Any other loss, harm, damage or suffering.
   
   In the event that liability of any kind is attributed to the Operator, or its subsidiaries, employees, agents or officers, such liability is limited to the amount paid for the ticket or admission to the Agrodome by the person to whom the Operator is liable.
4. The Operator reserves the absolute right to cancel any service or activity or part of such at the Agrodome at any time, whether for reason of weather conditions, insufficient bookings, or any other reason. This includes the option to close parts of the Agrodome or remove or vary animals from advertised programs or activities. The Operator will use its reasonable endevours not to do this, but in the event that it is required the Operator shall have no liability to any party. The Operator will consider the matter of refunds, whether partial or in full on a case by case basis and at its absolute discretion.
5. Your ticket to the Agrodome is personal and cannot be transferred. It is your responsibility. Entry will not be permitted without a valid ticket and the Operator has no liability or responsibility for lost tickets.
6. Validity: this ticket / voucher is valid for 12 months from the date of purchase. If not redeemed within 12 months of the date of purchase the ticket / voucher is no longer redeemable for the product and no refund will be given.
7. Children visiting the Agrodome must, at all times, be supervised by a responsible person aged 16 years or over at a ratio of not more than seven children to each such responsible supervisor.
8. You must not bring pets or any other animals to the Agrodome.
9. You must not bring any alcohol or drugs (other than prescribed medications or other medicinal pharmaceuticals) to the Agrodome. You may only smoke in the designated smoking areas.
10. The Operator reserves the right to deny access to or to remove from the Agrodome any person or persons (whether holding tickets or not) who are considered to be or have the potential to be a nuisance or reckless, or disruptive or who are or are likely to fail to observe Agrodome directions (either signage or by staff). In such circumstances no refunds will be given.
11. Any recording, whether visual, audio or both taken by you during your visit to the Agrodome or during or of any activity at the Agrodome must be for personal use only. Any other use, including any commercial use without the express written permission of the Operator is strictly prohibited.
12. Car parking is provided and designated for coaches, campervans and private vehicles. You must comply with the car parking signs and instructions set out in the car parking area. The Operator accepts no liability for any damage to any vehicles parked in or otherwise using the car parking area.
13. You agree that the laws of New Zealand apply exclusively to these terms and conditions and that the Courts of New Zealand have exclusive jurisdiction over them. You agree not to commence any Court action in any other jurisdiction in relation to these terms and conditions and to indemnify the Operator against any costs incurred in respect of your breaching this clause and these terms and conditions.
14. Except in an emergency, we require 24 hours' notice to ensure a full refund. Cancellations less than 24 hours before departure incur a 100% cancellation fee. 

Win the cost of your trip back Competition Terms & Conditions

Prize description (“the Prize”):

The Prize is a refund of the retail rate paid by one passenger from the entrant’s Agrodome trip.

1. By participating in the promotion, entrants agree to be bound by these terms and conditions.
2. The Promoter is Agrodome, through its website Agrodome.com (“the Promoter”).
3. The promotion is open for entry 1st December 2024 – 31st May 2025. Entrants must have been on a trip with Agrodome from 1st December 2024 – 31st May 2025.
4. To be included as an entrant, entrants must:
      1. publish a Google review for Agrodome: g.page/r/CWGbxVqWgsOfEBM/review OR
      2. On Social Media Platforms mention/tag @Agrodome, platforms include but not limited to Facebook, Instagram and TikTok. On RED and WeChat platforms mention and tag @新西兰旅游Ngai Tahu.
5. The Prize will be refunded to the credit card used at the time of purchasing the individual pass.
      1. Where cash or debit card was used to purchase an individual pass, the Prize winner must provide their nominated New Zealand bank account details for the refund to be transferred to their account. If the Prize winner cannot provide a New Zealand bank account, a credit card will be required to issue the refund. No cash refunds will be provided.
6. The maximum total refund will be $140 for a Family Agrodome Farm Experience pass.
7. To be eligible to win entrants must have booked directly through Agrodome and not a third-party agent.
8. Visitors who used a free of charge or complimentary pass are not eligible to enter this promotion.
9. Employees of Te Rūnanga o Ngāi Tahu Group and their immediate families or related entities are not eligible to enter this promotion.
10. The Promoter reserves the right to amend, suspend or terminate this promotion and/or these terms and conditions at any time for any reason, or without notice.
11. The Promoter will not be liable in any way in relation to any loss, damage, harm, including personal injury arising in connection with this promotion. Any decisions made by the Promoter in relation to this promotion are final and no correspondence will be entered into.
12. The Prize is non-transferable.
13. All entrants must be aged 18 years or older.
14. Entries are the property of the Promoter and may be used for promotional purposes by them.
15. There will be 1 winner selected 6th June 2025.
16. The winner will be notified via social media or Google. If the winner has not confirmed acceptance of their Prize within three days, the Prize will be redrawn.
17. The Prize does not include any other facilities or activities that are not listed in the prize description.